Our Approach

To create solutions that leverage business opportunities, address critical business challenges, and realise targeted business benefits, inavit iQ insight follows a unique approach based on the following “reversed logic”:

  • The realisation of specific business benefits ( i.e. operating profit, top line revenue and market share ) a redependent on the creation of
  • Customer delight (loyal and satisfied customers), which is a direct result of the delivery of value added products / services by
  • High performing people, that works in an optimised work environment (organisation capacity i.t.o process, structure, people and technology), who are managed by capable, competent and credible
  • Leadership, towards a common
  • Goal and strategy.

Having insight in all of these areas is critical to leveraging and utilising business opportunities.

Internal Brand / Eternal Brand

What we Offer

This approach, which is founded in research conducted on the Service Profit Chain, allows us to, throughout solution design, focus on the key levers that will impact positively on business value add. Our aim is therefore to create sustainable business solutions that leverage business opportunities and address critical business challenges in a value adding way to realise targeted business benefits.

By collaborating with you across the entire Business Value Model™ shown above, we can help you develop insight and craft solutions that deliver on your strategic, tactical and operational challenges. We understand delivery to mean that you will be able to add demonstrable and measureable business benefits.

This collaboration typically takes place as follows:

  1. A representative sample of employees at different levels complete our Business Value Diagnostic™ Survey questionnaire via our own web based survey platform;
  2. We generate the feedback report; and
  3. Set up a conversation with you to discuss the results and explore possible consequences for your business; so that
  4. The data generated helps you build further insight into your business.
Chart-1-18-02-15

Specific Offering

Our experience has shown however that the “right solutions” varies from time to time, business to business, and should therefore be aligned to specific business challenges and/ or opportunities, as well as desired performance objectives to be achieved. As such, our aim is ultimately to provide the right solution to address critical business challenges or opportunities, and to realise targeted business benefits.

 

How we work

In working with our clients, we follow a phased process, collaborating closely with them to design and implement smart and sustainable solutions that realise business benefits.

By collaborating with you across the entire Business Value Model™ shown below, we can help you develop insight and craft solutions that deliver on your strategic, tactical and operational challenges. We understand delivery to mean that you will be able to add demonstrable and measureable business benefits.

How we work

What we do and promise

In effect inavit iQ  insight collaborates with client companies to:

  • Ensure that data  is translated into knowledge through making sure that the “right” questions are asked
  • Apply appropriate structure to knowledge through the application and frameworks such as requisite organisation and service-profit chain
  • Use structured knowledge to develop insights into the specific business opportunities and challenges
  • Work with the client system to plan the specific actions and implementation roadmap to leverage insight gained
  • Leverage the solution sets from our IIQ sister companies to support the implementation and impact measurement process